Strategic Operations Associate

Operations

Full-time

As a Strategic Operations Associate, you will work with Zing’s founding team to optimize all aspects of our operations and to launch services in new markets. You will ensure the success of day-to-day operations while pitching in as-needed on special projects with the Product, Marketing, and Executive teams. More importantly, you’ll be joining an early-stage, high-growth startup -- led by co-founders who have founded and led multiple successful businesses -- and will gain exposure to all aspects of entrepreneurship.

Responsibilities

Be an expert in all things Zing, able to explain the business to a variety of external audiences (customers, local partners, investors) and able to support any team when needed.

Contribute to strategic decision-making -- and act as the primary project manager -- for projects relating to service operations and expansions, vehicle design, customer experience, and other business growth initiatives.

Develop standard operating procedures for daily operation of vehicles, commissary, and modular Zing stores.

Work with the Marketing Team to develop partnerships with local businesses.

Work with the Product Team to assess the digital product, digest user feedback, and contribute to the development roadmap.

Organize and analyze proprietary data to generate insights and make business recommendations to the Executive team.

Qualifications

Bachelor's Degree with a track record of academic success.

0-3 years of work experience, preferably with some experience at a startup.

Effective at managing multiple tasks simultaneously.

Problem solver with experience prioritizing and deconstructing complex problems and constantly looking for creative solutions.

Excellent business judgement and critical thinking skills, with the ability to use data to quickly develop tactics and make decisions.

Meticulous and vigilant, with a high level of attention to detail.

Clear and direct communicator with the ability to find the right tone with any audience.

About Zing

Zing is reinventing the suburbs by bringing the convenience of city living to suburban neighborhoods. Our smart, modular, connected Zing-mobiles can be outfitted to create any retail or service experience, from mobile cafes to book fairs to costume shops and beyond. Our ever-improving algorithms route these vehicles to nodes of demand, providing pop-up service exactly where and when it’s needed. Whatever you’d expect on your block in the city, we’re parking on your corner in the ‘burbs. The Zing experience is designed to delight our customers because we understand that retail and service experiences aren’t just transactional, they’re an opportunity to connect with your community and to enjoy a few minutes’ break from the daily hustle. In offering an alternative to driving to the mall or ordering everything online, we’re not only creating an entirely new mode of suburban commerce, we’re bringing a bit of everyday magic to the suburbs.

Our first Zing-mobiles are on the streets of Bergen County, NJ, offering a boutique coffee shop experience. Follow us on Instagram (@zingtheday) and LinkedIn (Zing!) for updates on Zing in action!

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